UgandaEMR User Manual
  • Introduction
  • Terminologies
  • System Setup and Configuration
    • UgandaEMR 1.x Installation
    • UgandaEMR 2.x Installation
    • UgandaEMR 3.x Installation
    • Linux Installation
    • Post-installation Configuration
  • Backup and Restoration
    • Linux backup
  • Upgrading UgandaEMR
    • Trouble Shooting
  • Configuring your installation
  • Managing User Accounts
  • Provider Management
    • Creating a New Provider
    • Making an existing user a provider
  • Patient Management
    • Finding Patient
    • Patient Registration
  • Fingerprint
    • Configuration
    • Search by Patient Fingerprint
    • Add Patient Fingerprint
  • Entering Client Information
    • HIV Testing Services Client Card
    • ART Card
    • HIV Exposed Infant Card
    • HIV Counseling and Testing Client Card
    • Maternal and Child Health Cards
    • Safe Male Circumcision
    • Outpatient Form
  • Reporting
    • UgandaEMR Reports
    • Cohort Builder
    • Data Export
    • Sending Report to DHIS2
    • Sending Metrics Report
    • Audit tool Reports
    • Troubleshooting Report Tips
  • Data Quality Checks
  • Patient Provider Notifications
    • Configurations
    • Message Customization
    • Patient Enrollment
    • Patient De-registration
  • Patient Flags
  • Program Workflows
    • Differentiated Service Delivery Models (DSDM)
    • HIV Recency Testing
    • ART Regimen Lines
    • Tuberculosis
    • COVID19
  • Troubleshooting Tips
  • Uninstalling UgandaEMR
    • Unistalling UgandaEMR older versions
  • Point of Care (POC)
    • Installation and Configuration
      • Roles
    • Work Flows
      • Reception
      • Triage
      • Clinician
        • HIV Clinic
      • Laboratory
      • Pharmacy
  • Data Exchange
    • ART Access Integration
    • Viral Load Integration
    • Send Aggregate Reports
    • Patient Data Upload
      • Uploading Viral Load Results
  • UgandaEMR Mobile
    • Introduction
    • Download Patients
  • Release Notes
    • 1.0.14
    • 1.0.16
    • 1.0.17
    • 2.0.0
    • 2.1.0
    • 3.0.0
    • 3.0.4
    • 3.1.0
    • 3.1.3
    • 3.2.0
    • 3.3.0
    • 3.3.7
    • 3.4.1
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  • Unable to run reports due to an error loading Excel template or the report definition uuid cannot be found
  • Sending to DHIS2 Failures

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  1. Reporting

Troubleshooting Report Tips

PreviousAudit tool ReportsNextData Quality Checks

Last updated 3 years ago

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Unable to run reports due to an error loading Excel template or the report definition uuid cannot be found

Reset all the reports by running the following script

/*!40101 SET @OLD_CHARACTER_SET_CLIENT = @@CHARACTER_SET_CLIENT */;
/*!40101 SET @OLD_CHARACTER_SET_RESULTS = @@CHARACTER_SET_RESULTS */;
/*!40101 SET @OLD_COLLATION_CONNECTION = @@COLLATION_CONNECTION */;
/*!40101 SET NAMES utf8 */;
/*!40103 SET @OLD_TIME_ZONE = @@TIME_ZONE */;
/*!40103 SET TIME_ZONE = '+00:00' */;
/*!40014 SET @OLD_UNIQUE_CHECKS = @@UNIQUE_CHECKS, UNIQUE_CHECKS = 0 */;
/*!40014 SET @OLD_FOREIGN_KEY_CHECKS = @@FOREIGN_KEY_CHECKS, FOREIGN_KEY_CHECKS = 0 */;
/*!40101 SET @OLD_SQL_MODE = @@SQL_MODE, SQL_MODE = 'NO_AUTO_VALUE_ON_ZERO' */;
/*!40111 SET @OLD_SQL_NOTES = @@SQL_NOTES, SQL_NOTES = 0 */;

DELETE FROM reporting_report_design_resource;
DELETE FROM reporting_report_design;
DELETE FROM global_property WHERE property LIKE 'reporting.reportManager%';
DELETE FROM serialized_object WHERE type LIKE 'org.openmrs.module.reporting.report%';

/*!40101 SET SQL_MODE=@OLD_SQL_MODE */;
/*!40014 SET FOREIGN_KEY_CHECKS=@OLD_FOREIGN_KEY_CHECKS */;
/*!40014 SET UNIQUE_CHECKS=@OLD_UNIQUE_CHECKS */;
/*!40101 SET CHARACTER_SET_CLIENT=@OLD_CHARACTER_SET_CLIENT */;
/*!40101 SET CHARACTER_SET_RESULTS=@OLD_CHARACTER_SET_RESULTS */;
/*!40101 SET COLLATION_CONNECTION=@OLD_COLLATION_CONNECTION */;
/*!40111 SET SQL_NOTES=@OLD_SQL_NOTES */;

Sending to DHIS2 Failures

Internal Server Error

When an error like this happens, Kindly contact. the team in charge of developing UgandaEMR.

Internet Connection Failure When this Error displays Kindly check your internet connection if its available

Error Loading Excel Resource - 2
Internet Connection Failure
Error Loading Excel Resource - 1