Troubleshooting Tips
This section contains tips and tricks to help maintain your installation, as well as a general guide to common problems
My installation cannot start
Restart your computer
UgandaEMR login screen not available yet system starts
Error Messages and Screenshots
When you login the screen may display as below:


Resolution
On the Administration page, select the Manage Modules link
Click the Start All button
Restart your computer
OpenMRS cannot start - Error creating bean with name "messageSourceServiceTarget"
Error Messages and Screenshots

Resolution
Delete the folder C:\Application Data\OpenMRS\lucene
Restart your computer
White screen appears when carrying out administrative tasks like module installation, upgrade
Error messages and Screenshots
Resolution
Restart your computer and repeat the action that caused the error
Cohort Builder does not Allow defining of Columns
Screen Shots Of The Problem


Root Cause
The root cause of this problem is due to the addition of other programs into the UgandaEMR system by an individual( which is prohibited ) that is done by creation of concepts and thereby resulting into concept mismatch with concepts that come with UgandaEMR.

Resolution
Download the concept dictionary from the source https://sourceforge.net/projects/ugandaemr/files/1.0.13/concept_dictonary_ref_1.0.13.sql/download
Open your command Prompt and login to mysql with the following command without quotes "mysql -u openmrs -p" and provide it with the required password
Run the concept dictionary downloaded on your database in your command prompt
After the concept dictionary is done, run the following script on the same command prompt
Restart your computer
Client ART Number not Showing
Screen Shots Of The Problem

Resolution
Open your command Prompt and login to mysql with the following command without quotes "mysql -u openmrs -p" and provide it with the required password
Run the following script on your database in your command prompt
Refresh your computer browser.
Last updated
Was this helpful?