Troubleshooting Tips

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This section contains tips and tricks to help maintain your installation, as well as a general guide to common problems
My installation cannot start
Restart your computer
UgandaEMR login screen not available yet system starts
Error Messages and Screenshots
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When you login the screen may display as below:
Modules not started errors
Modules not started due to cyclic dependencies
Resolution
1.On the Administration page, select the Manage Modules link
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2.Click the Start All button
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3.Restart your computer
OpenMRS cannot start - Error creating bean with name "messageSourceServiceTarget"
Error Messages and Screenshots
OpenMRS cannot start - Error creating bean of name "messageSourceServiceTarget"
Resolution
1.Delete the folder C:\Application Data\OpenMRS\lucene
2.Restart your computer
White screen appears when carrying out administrative tasks like module installation, upgrade
Error messages and Screenshots
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Resolution
Restart your computer and repeat the action that caused the error
Cohort Builder does not Allow defining of Columns
Screen Shots Of The Problem
Root Cause
The root cause of this problem is due to the addition of other programs into the UgandaEMR system by an individual( which is prohibited ) that is done by creation of concepts and thereby resulting into concept mismatch with concepts that come with UgandaEMR.
Resolution
1.Download the concept dictionary from the source https://sourceforge.net/projects/ugandaemr/files/1.0.13/concept_dictonary_ref_1.0.13.sql/download​
2.Open your command Prompt and login to mysql with the following command without quotes "mysql -u openmrs -p" and provide it with the required password
3.Run the concept dictionary downloaded on your database in your command prompt
4.After the concept dictionary is done, run the following script on the same command prompt
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/*!40101 SET @OLD_CHARACTER_SET_CLIENT = @@CHARACTER_SET_CLIENT */;
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/*!40101 SET @OLD_CHARACTER_SET_RESULTS = @@CHARACTER_SET_RESULTS */;
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/*!40101 SET @OLD_COLLATION_CONNECTION = @@COLLATION_CONNECTION */;
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/*!40101 SET NAMES utf8 */;
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/*!40103 SET @OLD_TIME_ZONE = @@TIME_ZONE */;
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/*!40103 SET TIME_ZONE = '+00:00' */;
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/*!40014 SET @OLD_UNIQUE_CHECKS = @@UNIQUE_CHECKS, UNIQUE_CHECKS = 0 */;
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/*!40014 SET @OLD_FOREIGN_KEY_CHECKS = @@FOREIGN_KEY_CHECKS, FOREIGN_KEY_CHECKS = 0 */;
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/*!40101 SET @OLD_SQL_MODE = @@SQL_MODE, SQL_MODE = 'NO_AUTO_VALUE_ON_ZERO' */;
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/*!40111 SET @OLD_SQL_NOTES = @@SQL_NOTES, SQL_NOTES = 0 */;
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DELETE from patient_program ;
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DELETE from program;
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/*!40101 SET [email protected]_SQL_MODE */;
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/*!40014 SET [email protected]_FOREIGN_KEY_CHECKS */;
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/*!40014 SET [email protected]_UNIQUE_CHECKS */;
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/*!40101 SET [email protected]_CHARACTER_SET_CLIENT */;
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/*!40101 SET [email protected]_CHARACTER_SET_RESULTS */;
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/*!40101 SET [email protected]_COLLATION_CONNECTION */;
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/*!40111 SET [email protected]_SQL_NOTES */;
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5.Restart your computer
Client ART Number not Showing
Screen Shots Of The Problem
Could not load image
Resolution
1.Open your command Prompt and login to mysql with the following command without quotes "mysql -u openmrs -p" and provide it with the required password
2.Run the following script on your database in your command prompt
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REPLACE INTO metadatamapping_metadata_set_member (metadata_set_member_id, metadata_set_id, metadata_class, metadata_uuid, sort_weight, name, description, creator, date_created, changed_by, date_changed, retired, date_retired, retired_by, retire_reason, uuid)
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SELECT 1, 1, 'org.openmrs.PatientIdentifierType', 'e1731641-30ab-102d-86b0-7a5022ba4115',null, null, null, 2, NOW(), null, null, 0, null, null, null,'57c7a9df-193d-4d44-b34a-3156e6204bde';
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3.Refresh your computer browser.